Delivery & Shipping Policy

At Ferncisco Shades, we aim to provide fast, secure, and reliable shipping to ensure you receive your order as quickly as possible. Below, you'll find details about our shipping options, processing times, and delivery expectations.

Shipping Services & Delivery Times

We currently ship all UK orders using Royal Mail Tracked Services, offering the following delivery options:

Royal Mail Tracked 24®

We offer Royal Mail Tracked 24® for fast and secure delivery across the UK. This service aims for your order to arrive within 24 hours from dispatch, providing peace of mind with full tracking and delivery updates.

  • Delivery Time: Estimated 1 working day from dispatch
  • Tracking: Full tracking with SMS and email notifications
  • Delivery Confirmation: Photo proof of delivery provided

Royal Mail Tracked 48®

We offer Royal Mail Tracked 48® for a secure and cost-effective shipping option across the UK. This service provides delivery within 2 working days from dispatch, with full tracking and regular updates.

  • Delivery Time: Estimated 2 working days from dispatch
  • Tracking: Full tracking with SMS and email notifications
  • Delivery Confirmation: Photo proof of delivery provided

Standard Shipping - Royal Mail 2nd Class  

We offer Royal Mail 2nd Class as a cost-effective delivery option for UK orders. This service provides reliable delivery within a few working days, making it an ideal choice for non-urgent orders.

  • Delivery Time: Estimated 2–5 working days from dispatch
  • Delivery Confirmation: Photo proof of delivery or safe place confirmation
    No Tracking: This service does not include detailed tracking, but you will receive a confirmation of delivery.

Processing & Dispatch Times

  • Orders are processed and dispatched within 1 business day (Monday–Friday, excluding bank holidays).

Order Tracking

Once your order has been shipped, you will receive an email with a tracking link to monitor its journey. You can also track your order directly via the Royal Mail website.

Missed or Delayed Deliveries

  • If you are not home at the time of delivery, Royal Mail may leave your package in a safe place or provide a collection notice.
  • If your order has not arrived within the estimated time, please check your tracking details. If you need further assistance, contact our support team at info.fernciscoshades@gmail.com or simply message us on our socials with order number.

International Shipping

At this time, we only ship within the UK. We are working to expand our shipping options—stay tuned!

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please reach out to us at info.fernciscoshades@gmail.com