Returns Policy

Returns Policy for Ferncisco Shades

 

We want you to love your purchase from Ferncisco Shades! If you are not fully satisfied, you may return your items within 14 days of the delivery date for a refund, subject to the terms below.

  1. Eligibility for Returns

To be eligible for a return:

  • Items must be in new, unused, and resalable condition with all original tags, packaging, and accessories.
  • Returns must be initiated within 14 days of the delivery date.
  • Proof of purchase (such as an order confirmation or receipt) must be provided.

Note: Items that are damaged, worn, or altered in any way may not be eligible for a refund.

  1. Non-Returnable Items

Certain items are not eligible for return, including:

  • Final sale items or clearance products.
  • Items marked as "non-returnable" or "final sale" on the product page.
  1. Return Process

To initiate a return:

  1. Contact Us at info.fernciscoshades@gmail.com within 14 days of receiving your order. Please include your order number and reason for the return.
  2. We will provide you with a Return Authorisation and instructions on how to send the item back.
  3. Ship the Item to the address provided, using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  1. Refunds and Processing Time

Once we receive your returned item and verify its condition:

  • Refunds will be issued to the original payment method within 7-10 business days.
  1. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us immediately at info.fernciscoshades@gmail.com with a photo of the damage and your order number.
  • We will arrange for a replacement or full refund, including return shipping costs.
  1. Additional Information
  • Shipping Fees: Original shipping fees are non-refundable, except in cases of damaged or defective items.
  • International Returns: For international orders, customers are responsible for return shipping and any applicable customs fees or duties.

If you have any questions about our Returns Policy, please reach out to us at info.fernciscoshades@gmail.com.